Robert S. Brennen & Associates

Reviews

• ★ ☆ ☆ ☆ ☆
  My two encounters with Mr. Brennen proved to be extremely negative experiences. I chose Mr. Brennan from a bulk advertisement I received in the mail. It felt awful from the moment I walked in. I should have listened to my gut feeling and walked out immediately. I did not appreciate the tone and manner in which he spoke to me. He talked to me like I was a child. I found him to be condescending, impatient, irritable and argumentative. The front of the advertisement card I received in the mail stated $99 ($25 off of the regular price, of $124, for individual tax returns). I was surprised when the bill came to $181.00. When I dared to question Mr. Brennan about the $99 advertised price, he was quick to literally circle the “fine print” on the advertisement. He pointed out , “it states*additional forms & schedules priced separately”. Then he told me “you should have read the fine print”. His quick response to me about the advertised $ 99 price made me wonder if other customers had experienced the same. When I originally called to schedule my appointment, it is noteworthy to mention that I told them I wanted the $99 individual tax return price from the flyer I received in the mail. This is one of the worst experiences I have had in terms of customer service. This does not even deserve one star, the review forces me to put one star.
  By Anne Marie Faes, August 06, 2017

Photos